FAQs
Need Help? Here are answers to some of the most commonly asked questions about our dental instruments, OEM services, and international orders.
What is your Minimum Order Quantity (MOQ)?
Our standard MOQ is 100 pieces per item, but for OEM/private label projects, we offer flexibility depending on the product and customization required.
Do you offer OEM or private label services?
Yes! We specialize in OEM manufacturing. You can have your brand name, logo, and packaging customized on all instruments. We maintain full confidentiality and support new brand launches.
How long does production take?
Typical lead time is 30 to 45 working days, depending on order size and customization. For urgent requirements, expedited options may be available.
What material do you use for instruments?
We use high-grade Japanese and German stainless steel such as AISI 410 for durability, corrosion resistance, and surgical precision. Material certificates can be provided upon request.
Can I order a sample before bulk production?
Yes, sample orders are available for quality evaluation. Charges may apply depending on customization and shipping location.
How do I care for instruments?
All instruments are autoclavable and must be cleaned according to standard medical reprocessing protocols. For detailed guidance, visit our Cleaning & Sterilization page.
Do you ship internationally?
Yes. We export globally and provide DHL, FedEx, and cargo solutions with proper documentation. Our team will support you with all shipping paperwork, including commercial invoices and certificates.
What payment methods do you accept?
We accept Bank Transfers (TT), Western Union, and LC for large orders. Payment terms are discussed at the time of order confirmation.